If you were expecting us to start with, “filling out a stack of repetitive paperwork”, you’re wrong; unless you haven’t completed your profile—make sure your Urgently app profile is up-to-date and as complete as possible before arriving at your provider, otherwise you may be delayed.
If you have a completed profile however, the arrival process is much easier. A nurse or receptionist at the partner location will verify your ID and insurance. Once verified you will receive a status update on the Urgently app. Depending on your providers’ “Wait Time,” you may then be put into a short queue before being seen by their doctor(s). Remember that certain emergencies and conditions take precedence over others, and although we try our best to approximate wait times, we cannot predict delays.
Once through, reception will update your status from “Arrived” to “Attended” and you will be all set. Expect doctors notes to show within the Urgently app “History” tab within the next few days.