Privacy Policy
Last Updated: August 1st, 2021

This Privacy Policy describes Urgently Health, LLC’s (“Urgently Health”, “Urgently”, “We”, “Us”, or “Our”) policies and procedures on the collection, use, and disclosure of Your information when You (“You,” “Your,” “User”) use Our website and mobile application (“Services”) and tells You about Your privacy rights.

Urgently Health uses Your Personal Data to provide and improve Our Services. By accessing or using Our Services, You agree to the collection and use of information in accordance with this Privacy Policy. If You do not agree with this Privacy Policy, do not access, or use Our Services.

Collection and Use of Your Personal Data
Types of data Urgently Health collects to provide the best Services possible include:
• Personally Identifiable Information (“PII”)
• Protected Health Information (“PHI”)
• Healthcare Provider Search and Visitation Information
• Account and Profile Information

Personally Identifiable Information
PII refers to any information that permits the identity of an individual to be directly or indirectly inferred, including any information that is linked or linkable to that individual, regardless of whether the individual is a U.S. citizen, lawful permanent resident, visitor to the U.S., or employee or contractor to the Department. You can use Our Services without sharing personally identifiable information; however, to use specific features, providing Your PII will be required. We will collect any PII from or about You that You choose to provide to us or that may be provided to us through Your health care provider, including, but not limited to, Your name, birthdate, physical address, email address, and mobile telephone number.

By providing Your email to us, You consent to receiving electronic communications, including, but not limited to, service and promotional updates. If You provide Your mobile telephone number, You consent to receiving text (SMS) messages from us at that telephone number. We will use Your PII to set up Your Urgently Health account, to process Your service requests, to communicate with You regarding to Your account, and to provide You with other information and communications that may be of interest to You, subject to applicable laws and the terms of this Privacy Policy. We may also share Your PII with third parties, including Your health care provider and suppliers that We engage with to provide Our Services.

Protected Health Information and the Health Insurance Portability and Accountability Act (HIPAA)
By using Our Services to visit or otherwise communicate with a healthcare provider, We will provide some of the information You have provided to Urgently Health to that healthcare provider. Under HIPAA, protected health information is individually identifiable information relating to the past, present, or future health status of an individual that is created, collected, or transmitted, or maintained by a HIPAA-covered entity in relation to the provision of healthcare, payment for healthcare services, or use in healthcare operations. Some of this health information includes, but is not limited to, diagnoses, treatment information, medical test results, and prescription information. Urgently Health may also collect PHI from Your healthcare provider or other authorized third parties when they submit such information through Our Services.

Urgently Health will only use or disclose PHI as required or permitted by applicable federal and state laws, including HIPAA, and in accordance with any contractual obligations that We may have with Your healthcare provider. If We share Your PHI with any third parties, including, but not limited to, Our suppliers, only the minimum necessary information will be shared to properly provide and maintain Our Services, requiring that these third parties agree to use and disclose Your PHI only as required or permitted by applicable laws.

Health Care Provider Search and Visitation Information
To search for healthcare providers using Our Services, Urgently Health requires the following: access to Your location, either by allowing us to detect Your geographical location via Your device’s location settings or by manually submitting Your location, and the reason for Your visit. To submit a visit with an available healthcare provider, You will need to also submit PII, discussed in the Personally Identifiable Information section of this Privacy Policy.

Account and Profile Information
To create an Urgently Health account using Our platform, You will need to submit Your first and last name, mobile telephone number, and email address. The information You submit when first creating an account will be used for Your Urgently Health profile. You may also choose to include additional information in Your profile, including, but not limited to, health histories (surgeries, allergies, etc.), insurance information, primary care physician information, and lifestyle information.

Additional Information Collected
• Account Activity
• Location Information
• Data Collected by Our Servers
• Data Collected by Our Analytics Tools
• Data Collected by Cookies

Account Activity
Urgently Health collects information on how You use Your account. Data that may be collected includes, but is not limited to, health care providers You choose to visit and the reasons for those visits.

Location Information
Urgently Health may access Your location with Your consent to improve and provide better Services to You. You may choose to allow us to access Your location by granting us access to Your location when prompted on Our platform or through Your device’s location settings. We may also use GPS and IP addresses. Additionally, Urgently Health uses the Google Maps/Google Earth API(s). Use of this location feature is also subject to Google’s privacy policy, which can be found at

Data Collected by Our Servers
The servers used to run Our Services may collect data pertaining to You, Your equipment, software, and methods You use to access the internet and Our Services. Some of the data We collect includes, but is not limited to, Your internet protocol, Your internet service provider, Your geographic location, Your browser type, and Your browsing habits while using Our Services. Urgently Health may use this data, but is not limited to, ensuring server and service functionality, to generate statistical information, including data analysis and usage patterns, to maintain and enhance digital security, and to make improvements to Our Services. Our suppliers may also collect information about Your use of Our Services as well.

Data Collected by Our Analytics Tools
Urgently Health uses Google Analytics to collect information about Your use of Our Services. Google Analytics uses this data to provide us with reports about how Our Services are being used, so that Urgently Health may improve Our Services. For more information on what is collected, You may review Google Analytics’ Privacy Policy, located at

Data Collected by Cookies
Our Services use cookies to track how Our Services are used, to ensure proper functionality of Our Services, and to make improvements to Our Services. Our Services may use Our own cookies, cookies stored by Our suppliers, and cookies stored by other third parties. You may disable cookies through Your browser; however, disabling cookies may negatively impact the functionality of Our Services, leading to instability and potential malfunction.

Additional Use and Sharing of Data
Urgently Health and Our suppliers may use and share data as described below. We will not sell, rent, use, or share any information except as described in this Privacy Policy or as permitted by applicable law.

Communication with You
Urgently Health may use Your Personal Data to notify You of updates in connection with Your use of Our Services, changes made to Our Services, and to send You promotional materials and other communications as mentioned in the “Collection and Use of Your Personal Data” section of this Privacy Policy. These communications may be sent through email and/or text.

Aggregate Data
Urgently Health may use Your PII and other data to create anonymous aggregate data on Our Users, without revealing the identity of individual Users. Aggregate data is used to understand Our Users’ needs, determine demographics and usage patterns, and to improve Our Services.

Business Transactions
All data on Urgently Health’s platform is exclusively the property of Urgently Health, LLC; however, if a change in control, acquisition, merger, or reorganization were to occur, all information owned by or in Our control may be transferred or sold to the successor of the transaction. Any successor will be accountable to this Privacy Policy.

Law Enforcement
Under certain circumstances, Urgently Health may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Links to Other Websites
Our Services may contain links to other websites that are not operated by Urgently Health. If You click on a third-party link, You may be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. Urgently Health has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Security of Your Personal Data
The security of Your Personal Data is important to Us; however, no method of transmission over the internet, or method of electronic storage, is 100% secure. While Urgently Health uses encryption technologies in the transmission of Your Personal Data, and security-enhanced servers, We cannot guarantee its absolute security.

Changes to this Privacy Policy
Urgently Health reserves the right to modify this Privacy Policy at any time. All changes will be effective immediately upon posting to on Our Services and, by accessing or using Our Services after changes are posted, You agree to those changes. At minimum, any changes and updates made to this Privacy Policy will be posted on Our Privacy Policy page at

Contact Us
If you have any questions about this Privacy Policy, You can contact Us by visiting: